FAQs

RETURNS & EXCHANGES

Basic Refund Policy

  • There are 2 groups of items StyleSentric sells, and these 2 have slightly different Refund Policies:
    • Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 
  • For all applicable returns, please send to:

StyleSentric

Attn: Returns Department

244 S Randall Road, Suite # 1051

Elgin, IL 60123

 

SHIPPING

How much is shipping?

  • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $4.95 unless you order a large amount of weight.  On FREE promotional items, shipping starts at $8.95 as we are shipping from our different warehouses overseas.

Do you ship internationally?

  • We currently do not offer international shipping.  This is something that will be available in the near future. 

How do I track my package?

  • You can check on the status of your order at any time by emailing the customer support desk at support@stylesentric.com.

How long does it take for an order to arrive?

We do our best to fulfill your order on the same or the next business day. For most items, delivery can vary and take 2-3 weeks. We use manufacturers from all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 

If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, and when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. Please don't panic if you don't receive all of your items at once. Be assured they are on the way. 

Where do your other items come from?

  • StyleSentric is all about bringing you unique and specialty items that you won't find anywhere else. As such, we source our items from all over the world. While some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

STILL HAVE QUESTIONS?

  • Sure, no problem! Just email us at support@stylesentric.com and we'll get back to you right away.